Warranty and Terms

WARRANTY

 

Risen Fly is driven to provide top quality products to its customers at competitive market prices.  If there is ever an issue with quality or performance in the products that Risen Fly offers, we will fully reimburse the purchase price within 6 months, or replace any broken or under performing product that is of the cause of the manufacturing during the life of the product.  So if a rod breaks with no mistake to the owner, we will ship a new replacement piece immediately without cost so you're back to fishing as soon as possible. The no cost replacement due to manufacturers defect is good for the first year of ownership, however exceptions can be made on an individual basis.

There is a lifetime warranty on any damage done to the products not due to normal wear and tear.  We stand behind our products and will replace or repair any warranty claim due to these reasons for a minimal cost. These such issues would be a broken rod due to personal mistake, dented spool or frame on the reel, etc.  If the model is discontinued, you will be credited for a certain amount towards the purchase of a new product. 

 

Proof of a warranty claim can be as simple as pictures emailed to the company.  Please email all warranty requests to ryan@risenfly.com

 

If you have any issues with the products or have a warranty claim please contact me and we will work out the details.

ryan@risenfly.com

 

Here are some of the fees on the warranty claims. 

 

Ichthus reel - $35

Anakim reel - $50

ITB rod - $25

23PS rod - $45

Genesis rod - $20

Armor reel - $20

 *warranty of products will always be lifetime, but cost for repair or replacement may change at any time*

 

 Terms and Conditions

Return Policy - We accept all returns of unused products for a 100% refund within 60 days of purchase.  Conditions apply to under performing products so please contact Ryan at ryan@risenfly.com.  

Shipping - $2.95 shipping under $20, FREE shipping over $20 US only

International shipping is based on the weight of the order, shown at checkout.

Orders are packaged as they are received and shipped within 2 business days. 

Lightweight shipping under 2 ounces is sent regular mail via USPS and can take 5-10 days from time of order.  All other orders are shipped USPS and take an average of 2-4 days for delivery for domestic shipments.  International shipments vary on delivery time depending on destination.  Typical delivery is 1-4 weeks.